Refund Policy
Cancellation & Refund Terms
Guidelines and timelines for payment refunds, eligible methods,
and account security.
How Refunds Work?
There could be situations when customers request a refund of the payments made for the products or services purchased or availed on our website or app. Depending on the time that we wish the refunds to be processed for our customers, you can opt for Refunds where it takes 15-20 working days for the refunds to reach our customers. Refund will be subject to Conmove Terms & Conditions.
Refunds will be sent back to the original payment method used in making the payment OR could be the bank account no of the registered company. For example, if a credit card was used to make the payment, the refund will be pushed to the same credit card.
Refunds will be sent back to the original payment method used in making the payment OR could be the bank account no of the registered company. For example, if a credit card was used to make the payment, the refund will be pushed to the same credit card.
Please note that processing times typically range between 15 to 20 working days depending on banking channels, financial institutions, and settlement gateways. Any applicable deductions or fees will strictly adhere to Conmove Terms & Conditions.
The amount will be transferred to the registered customer account only from whom the payment is received & cannot be transferred to any third party.
This policy ensures full financial security, verification compliance, and protection against unauthorized third-party claims.
Please write to us for your refunds to: accounts@conmove.io
When submitting your refund request, please include your registered organization name, invoice / payment transaction reference ID, and date of payment for expedited verification and processing.